Refund & Cancellation Policy
Terms differ by service. Please read the section that matches what you bought.
Important
Under Article 2 of Taiwan's Regulations Governing Reasonable Exceptions to the Right of Rescission in Distance Sales, digital content not supplied on a tangible medium, and online services completed upon supply, are not subject to the seven-day cooling-off period where the consumer has given prior consent. Our courses are such digital content, and consent is obtained explicitly during checkout.
Online Courses
Full refund available
After payment but before we activate access, you may cancel by email for a full refund.
No refund
Once access is activated the digital content has been supplied and no refund is available. We email you before activating, and you may cancel at any point before that.
Exception
If a video file is corrupted, the content does not match its description, or a system fault leaves you unable to watch, and the problem cannot be resolved after contact, we refund in full.
Live online course
Courses marked as live online run at stated times. A screen recording is sent afterwards via an unlisted link for unlimited replay.
Talk
| 14 or more days before | Full refund |
|---|---|
| 7 to 13 days before | 50% refunded |
| Within 6 days | No refund, but someone may attend in your place. Email us the substitute's name beforehand. |
| Event cancelled or postponed | Full refund, or transfer to the rescheduled session — your choice |
On-site programmes
Cancellation and refund terms for on-site programmes follow the signed service agreement. Full terms are provided for review before signature.
How and when refunds are made
- Card payments are reversed to the original card. When the credit appears depends on your issuer, usually 7 to 30 working days.
- Other payment methods are refunded to a bank account you nominate.
- We process refunds within 7 working days of agreeing to them.
- For cards issued outside Taiwan, exchange-rate differences are handled by the issuer. We refund the original New Taiwan Dollar amount.
How to request
Email contact@reflection.tw with "Refund request" in the subject line, giving your order number, what you bought, the date and the reason. We reply within 1 to 2 working days.